Help & reference

Stuck, or just want the fine print? Start here.

What you'll learn

• Where to find answers and how to open a support ticket
• How to check whether Lanzinha is having an issue
• Where the legal documents and the glossary live

Get help

• FAQ & support — common questions, and how to open a support ticket.
• Service status — current health and any ongoing incidents.

Reference

• Legal — Terms of Use, Privacy Policy (LGPD), the Minecraft EULA notice, and the subprocessors list.
• Glossary — room, world, snapshot, tier, region, reserve, and other terms used across these docs.

tip

Before opening a ticket, check Service status — if there's an active incident, your issue may already be known and being worked on.